Conflict Management Training Is Important for Success
Conflict management can be quick and easy if done at the right time. Only when conflict becomes a more serious problem does conflict management itself become a big problem, and it can be very costly and time-consuming. Strangled at the root, any conflict can be resolved if the intervention is accurate, timely, and neutral.
Helpful for resolving disputes
Conflict management is a valuable tool in any company’s arsenal of corrective tools. The management must be aware of what is happening in the store, if they do not act quickly when faced with any conflict, and then the situation will only go in one direction. It will manifest itself, and ultimately the more people will become involved in it, the longer the resolution of the conflict is postponed. If it increases, it could soon encompass the entire workforce and divide the entire team of employees into two camps. So it’s a logistical nightmare to be solved, even using conflict management techniques. Resolving disputes will be costly, time-consuming, and detrimental to the business if left for too long.
A practical example of why conflict management training is required?
Dave, a dive instructor, works for a nominal monthly salary and receives a commission for each diver he takes into the water. The dive center has three guides/dive masters. They all work under the same conditions as Dave. It has worked well for many years. A newcomer, Jeff, has been added as part of a new agreement the company has signed with a major vacation company that promises many divers daily. Some rivalry between the old guide and the new one becomes a little more serious as the additional work is not implemented and the old guides lose their dive commission to the new one. Another disappointment for the team is that the rookie was rewarded with the first diver of the morning to pay for his accommodation.
If management had time to see what the situation was, they could have two employees sit down and have a quick conflict management session in a matter of minutes, with everyone shaking hands with a new understanding of what was happening. Situation; in its current state, the conflict will manifest itself in two ways. Ultimately, employees will fight each other, which can only lead to a negative attitude from staff towards customers, or someone will side with the competition.
Conflict management training courses are easier the earlier it they are used; Employees don’t want the workplace to become a battlefield, so they also want management to intervene early and resolve the conflict. The last thing any manager needs is a dispute that will eventually consume the entire workforce. Act accordingly and quickly as soon as a conflict arises. Be neutral and sincere, it doesn’t make sense for leadership to get involved in the conflict.